Shipping Policy

Last updated: March 2025

1. Processing Time

All coffee is roasted fresh after you place your order to ensure peak flavor and aroma. Please allow 1–2 business days for your order to be processed and roasted. Orders placed on weekends or holidays will begin processing the next business day. Once roasted, your coffee is immediately packaged and prepared for shipment.

2. Shipping Rates

We offer the following shipping options within the United States:

  • Standard Shipping (5–8 business days) — $4.99
  • Free Standard Shipping on orders over $50.00
  • Express Shipping (2–3 business days) — $12.99
  • Overnight Shipping (next business day delivery) — $24.99

Shipping rates are calculated at checkout based on your location and selected method.

3. Shipping Locations

We currently ship within the United States only, including all 50 states, Washington D.C., and APO/FPO military addresses. We do not ship to P.O. boxes, U.S. territories, or international destinations at this time.

4. Roast-to-Order Freshness

We take freshness seriously — every batch is roasted to order and shipped the same day it's packed. To guarantee the best flavor, we recommend consuming your coffee within 30 days of receipt and storing it in an airtight container away from heat and light. Our packaging includes a one-way valve to release CO₂ while keeping oxygen out.

5. Tracking & Notifications

Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your package's progress. You can also log into your account to view order status and history. We recommend signing up for delivery alerts via the carrier's website for real‑time updates.

6. Lost / Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date (or within 14 days if no delivery scan is shown). We'll work with the carrier to file a claim and, at our discretion, will reship or refund your order. Keep all original packaging and any damaged items for inspection if requested.

7. Contact Us

Questions about your order or our shipping policy? We're here to help.

Email: coffee@company.com
Phone: (555) 123‑4567
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST