Privacy Policy

Last updated: June 2025

NetworkChuckCoffee.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this policy carefully. If you do not agree with the terms, do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, create an account, subscribe to our newsletter, or contact us. This may include:

• Name – for order processing and shipping.
• Email address – for order confirmations, account management, and (with consent) marketing communications.
• Billing address – for payment verification and tax purposes.
• Shipping address – to deliver your orders.
• Payment information – Note: We do not store credit/debit card numbers. All payment processing is handled securely by Stripe. Stripe receives your payment details directly and processes them in compliance with PCI DSS standards.

We also automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, and browsing behavior via cookies (see Section 3).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment – processing payments, preparing shipments, and delivering products.
• Customer service – responding to inquiries, handling returns, and providing support.
• Marketing – sending promotional emails only if you have opted in. You may unsubscribe at any time via the link in each email.
• Improving our site – analyzing usage patterns to enhance the user experience.

We will not use your information for purposes other than those for which it was collected without obtaining your consent.

3. Cookies

Our website uses cookies to improve functionality and analyze traffic. Specifically:

• Essential cookies – required for the shopping cart and checkout process. Without these, the site cannot function properly.
• Analytics cookies – we use Google Analytics to collect anonymous data on how visitors use the site. This helps us understand traffic sources and page performance. Google Analytics sets its own cookies; you can learn more about Google’s privacy practices at policies.google.com.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

4. Third-Party Services

We share your information with trusted third-party service providers who assist us in operating our website and business. These include:

• Stripe – payment processing (your payment card data goes directly to Stripe; we never see or store it).
• WooCommerce – e-commerce platform that powers our store and order management.
• Google Analytics – website analytics (anonymized data).
• Mailchimp – email marketing (for those who opt in). We provide Mailchimp with your email address and name only for sending newsletters.

Each third-party service has its own privacy policy that governs their handling of your data. We require all providers to adhere to applicable data protection laws.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will retain essential order data for legal and tax purposes (typically 7 years), after which it is securely deleted. You may request deletion of your data at any time (see Section 6).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – request a copy of the data we hold about you.
• Correction – update inaccurate or incomplete data.
• Deletion – request that we erase your personal data, subject to legal exceptions.
• Objection – object to processing for direct marketing.

To exercise these rights, please email us at hello@networkchuckcoffee.com. We will respond within 30 days.

7. Security

We implement appropriate technical and organizational measures to protect your personal information. Our website uses SSL encryption (HTTPS) to ensure that data transmitted between your browser and our server is secure. Payment data is handled entirely by Stripe, which is PCI DSS compliant. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@networkchuckcoffee.com
Address: NetworkChuckCoffee, 123 Roastery Lane, Coffeeville, CA 90210